Last updated · July 28, 2026

Privacy Policy

Information we collect

Account information such as your name, email address, authentication identifiers, profile, brand, and workspace settings.
Billing and entitlement records from Stripe, including purchase, subscription, refund, and access status. We do not store full payment-card numbers.
Information you provide to build demos, including business names, websites, services, brand assets, instructions, and generated demo content.
Demo interaction records such as views, accepted chat turns, voice-call metadata and transcripts, quote or missed-call interactions, CTA clicks, and privacy-safe request diagnostics.
Usage, device, security, support, and operational logs needed to run and protect the service.

Authenticate accounts, process purchases, enforce access and capacity, and provide customer support.
Research, build, publish, serve, repair, and measure personalized demo hubs.
Send transactional and lifecycle messages about account access, purchases, security, demos, and the Client Accelerator program.
Detect abuse, diagnose failures, improve reliability, and comply with legal obligations.

Ciela does not operate customer outreach campaigns, sender mailboxes, customer contact lists, or reply inboxes.
Ciela does not retain customer SMTP or IMAP credentials for an outreach-sending product.

We share data only as needed with processors that operate the supported service, including Supabase, Stripe, Resend, Vapi, AI model providers, hosting, monitoring, and support infrastructure.
We may disclose information when required by law, to protect users or the service, or as part of a corporate transaction. We do not sell personal information.

We retain data for as long as needed to provide the service, maintain billing and entitlement evidence, secure accounts, resolve disputes, and meet legal duties. Minimized raw webhook payloads have a 30-day deletion deadline.
We use access controls, encryption in transit, least-privilege credentials, and operational monitoring. No online service can guarantee absolute security.

You can update supported profile, brand, and workspace settings in the product. You may request access, correction, export, or deletion of personal information, subject to legal and fraud-prevention retention requirements.
Marketing preferences can be changed through the links in lifecycle messages. Transactional messages necessary for purchases, access, and security may still be sent.

Send privacy requests to support@ciela.ai with the subject “Privacy Request.” We may verify your identity before completing a request.