The demo agent.

Quick facts

Surfaces

Voice, website chat, or missed-call text-back (one selected per demo)

Auth

Platform Vapi key (no per-operator setup)

Lives at

/dashboard/demos

Provisioning

On-demand, the moment you build it

Demo TTL

Choose 14, 30, or 90 days, or no expiration

Templates

Receptionist, website chat, missed-call text-back

How a demo gets to the prospect

1. You build a demo in the Demos workspace at /dashboard/demos, selecting one surface: Receptionist, website chat, or missed-call text-back. Fill in the prospect's business name, owner, primary service, and website, then build.
2. The demo agent provisions the assistant immediately, preloaded with the prospect's company, owner name, and any niche notes you save on the demo. If you gave it a website URL, the demo agent also pulls in business context from the prospect's site so the agent sounds like it actually works there instead of guessing.
3. You get one public link at /demo/{slug} for the selected demo surface. In the Demos workspace, Copy link gives you the public URL to send by email, text, or DM. Preview demo opens a private owner preview for testing and is excluded from visitor metrics; do not send that preview URL to a prospect.
4. The prospect opens the public link. A voice demo collects their number and consent, then calls their phone; chat and text-back demos open directly in the browser.
5. The demo agent never books, transfers, or writes to your calendar from the demo, the prospect comes back to you directly to book.
6. When the selected expiration time arrives, the expire-demos process cleans up provider resources and marks the demo expired. A no-expiration demo remains available until you rebuild or otherwise change its availability.

What it will not do

• Won't send anything for you. There is no share panel, no QR code, no drafted message, and no send path inside Ciela. The demo link on the card is the whole delivery mechanism; getting it in front of the prospect is your own tooling.
• Won't book or take actions on the demo. The Vapi assistant has no action tools. Its server callback records the signed call report, but it cannot write to your calendar, your CRM, or anything else.
• Won't pretend the demo is a real deployment. The demo agent identifies itself as a sample and tells the prospect this is a preview of what you'd build for their business. Honest framing, no bait-and-switch.
• Won't keep the assistant alive past the TTL. When the expiration you selected arrives, the demo agent cleans up. If a prospect opens an expired link they get a graceful expired view, not a broken connection.

Where it fits

What it costs

Demos run on your personalized-demo allowance, a separate monthly bucket from your AI credits. A personalized demo is one unique prospect demo (one prospect or company) per month, and Starter includes 150 of them. Demo generation, prospect demo chat, and prospect demo voice are all included under that allowance, never billed to your AI credits.

• One demo, one count. Provisioning a prospect demo page counts as a single personalized demo for the month, no matter how many times the prospect later chats or talks to it.
• Demo chat and voice are included. Prospect turns on the floating chat widget and live voice calls run under fair use of your demo allowance, not your AI credits. Nothing in the current product spends AI credits day to day, the demo allowance is the number that actually matters.
• Need more demos? Stack a monthly demo-volume upgrade (Growth, Scale, or Enterprise) to raise the allowance. Your AI-credit cap rises with it too.

Customizing the demo page

The agency name, logo, brand color, and per-prospect CTA shown on every demo page (single demos and each prospect's demo page) come from your Brand settings. Edit it once, every demo the demo agent ships uses it. The CTA supports token substitution ({{first_name}}, {{business_name}}, {{owner_name}}) so the conversion ask reads personalized to whoever the prospect is.

How to put it to work

1. Open /dashboard/demos and click New demo.
2. Paste the prospect's website. The builder verifies it before publishing, so a broken or unreadable site produces a failed build instead of a generic demo.
3. Leave Smart Select on to let Ciela choose between an AI receptionist, on-site chat, or missed-call text-back, or choose the demo type yourself. After that choice, the website review and demo build work the same way.
4. The demo agent provisions every demo and gives you one public link at /demo/{slug}. Use Copy link to get the URL you send to the prospect. Use Preview demo when you want to test the experience yourself; owner previews do not count as visitor views or engagement.
5. Track created, viewed, and engaged outcomes in the Demos workspace. Views require the public page to remain visible for at least two seconds; repeat visits do not increase the unique viewed total, and bots and owner previews are excluded.

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