Docs · Billing

How Ciela bills you.

Ciela has two separate meters. AI credits cover operator-directed AI: Ciela chat, AI writing, enrichment, lead sourcing, and AI outreach generation. Your personalized-demo allowance is a separate monthly bucket for the live prospect demos you send. Every plan includes 2,000 AI credits and 500 personalized demos a month. Demo generation, prospect demo chat, and prospect demo voice run under the demo allowance and are not billed to AI credits. Verified contacts cost 10 / lead (≤150), 5 above credits; CSV import and LinkedIn URL campaigns are free. Both meters reset on the 1st and don't roll over. Need more demo volume? Add a monthly demo-volume plan from Settings.

At a glance

AI credits: 2,000 / month · operator-directed AI · resets the 1st · no rollover
Personalized demos: 500 / month · separate from AI credits · demo chat and voice included
Access plans: Core $399 per year · Launch Track $997 one-time · Client Track $1,497 one-time · Inner Circle $2,499 one-time (capped seats)
Demo-volume add-ons: Demo Starter 2,500/mo (+$249/mo) · Demo Growth 5,000/mo (+$499/mo) · Demo Scale 25,000/mo (contact sales) · Demo Enterprise 100,000+/mo (contact sales)
Lifetime: Pay once, keep 2,000 AI credits and 500 demos / month forever
Refund window: 7-day money-back guarantee, no call or usage requirement

What burns AI credits

AI credits cover operator-directed AI only: Ciela chat, AI writing, enrichment, lead sourcing, and AI outreach generation. Most actions are metered by how much AI they actually use, so they fall in a range. Prospect demo generation, demo chat, and demo voice are not in this list, they run on your separate demo allowance. Typical costs:

Ciela chat: 2-10 credits
Email / LinkedIn generation: 5-30 credits
Verified lead: 10 / lead (≤150), 5 above credits
Hosted production voice: 80 / min credits
Hosted production SMS: ~2 / segment credits

Your personalized-demo allowance

A personalized demo is one unique prospect hub (one prospect or company) per month. Demo generation, prospect demo chat, and prospect demo voice are all included under your demo allowance and never billed to AI credits. Every plan starts with 500 demos a month. Need more? Stack a monthly demo-volume add-on: Demo Starter 2,500/mo for +$249/mo, Demo Growth 5,000/mo for +$499/mo, Demo Scale 25,000/mo (contact sales), Demo Enterprise 100,000+/mo (contact sales).

When the meters reset

Both AI credits and your demo allowance reset on the 1st of each month and do not roll over: use them or lose them. Need more demo volume before the reset? Add a demo-volume plan and the higher allowance applies right away.

Managing your plan

Everything lives in Settings, Billing: add or remove a monthly demo-volume plan (Demo Starter, Demo Growth, Demo Scale), update the card on file, and cancel. Add-ons apply right away with a prorated charge; removals take effect immediately and the lower rate takes over at your next renewal.

Ciela AI includes a 7-day money-back guarantee. Email support@ciela.ai within 7 days of purchase if Ciela is not the right fit and we will refund that plan charge and end paid access, no call or usage requirement. Renewals and demo-volume add-on fees are excluded.

Cancellation takes effect immediately: paid access ends right away, future renewals stop, and there is no refund for unused time outside the 7-day guarantee. The public policy lives at Refund Policy.

Keep reading

Agents

The demo agent

Per-prospect AI demos, no setup, drops into any flow.

Pricing

Plans and add-ons

Core, Launch Track, Client Track, Inner Circle, and demo-volume add-ons.

Need help?

Ciela can walk you through any step. Or write to support@ciela.ai and we'll jump on the connection with you.

Ask Ciela