Physical Therapy AI Lead Reactivation

AI Lead Reactivation for physical therapy clinics: everything you need to know

Physical therapy clinics have unusually large lapsed-patient pipelines because the typical PT episode involves drop-off. A patient gets a referral for an injury, comes in for the evaluation and a few sessions, starts feeling better, and stops coming despite the PT recommending more visits to complete the protocol. The clinic loses the back half of the authorized visits and the patient often re-injures because the rehab was incomplete, which leads them to seek care at a different clinic on the rebound. Each lapsed patient represents lost insurance reimbursement and lost long-term relationship value if they had completed the plan and become a maintenance or wellness patient. This agent runs daily outbound on the lapsed patient list. Every morning at 11am, the agent calls patients who dropped from their care plans or who have not been in for maintenance in a configured interval, references the original PT and the body region treated, asks how things are going, and books the follow-up if the patient is ready. The clinic captures completion revenue and brings back patients who would have otherwise re-injured and gone elsewhere.